Troubleshooting

  • Consider using the virtual reading room when others aren't using your internet for high bandwidth activities (e.g. Zoom).
  • Use a secure, password-protected network (i.e. not an open, public wifi connection).
  • If you're on a VPN, you may have a slower viewing experience.

Connecting

If you see this message and cannot connect, make sure you signed into the VCL website and clicked "Connect!"

Cannot connect pop-up

Video

  • Videos are best experienced on Windows and Macs with Apple silicon chips.
  • If you have a 4K resolution monitor, adjust your desktop resolution to 1920x1080.
  • For optimal video quality, decrease the size of the video, so that it’s not full screen.
  • If you just need to listen to the audio, you can disable the video. In the VLC player, go to the Video menu and select Disable in Video Track.

Need help?

Email us at library_specialcollections@ncsu.edu.